Stacktical The idea is to pay users right away when digital services, such as websites or apps, experience outages. This is achieved through blockchain technology, eliminating the need for claims or proofs, ensuring instant compensation delivery. Stacktical aims to transform customer service experiences with this forward-thinking approach.
Service Level Agreements
Service level agreements, or SLAs, are contracts that specify expected service quality from cloud providers. They also lay out the resolution methods if these quality standards aren't met. Typically, traditional SLAs are costly to implement, so only major customers can afford them, often paying extra for this guarantee.
Stacktical transforms SLAs into smart contracts, which are open to crowdfunding, democratizing access to reliable cloud services. This also allows providers to reward operational excellence and automatically resolve issues like downtime or customer support delays.
What is the Purpose of Blockchain Usage in Stacktical?
Stacktical employs blockchain technology to redefine how stakeholders interact over service agreements, using the DSLA token to drive new efficiencies in SLA management. This approach presents a stark contrast to existing complex service desk solutions which require substantial investments of time and effort but often fall short of business expectations.
DSLA Token
DSLA serves as the core utility token within the Stacktical ecosystem, functioning as both a Decentralized Service Level Agreement token and an ERC-20 token on the Ethereum blockchain. Token holders receive distributed DSLA tokens in accordance with the specific reward and compensation clauses detailed in the SLAs.
Out of the total DSLA token supply, half is reserved for the token sale. Additional allocations include 25% for reserves, with 15% assigned to the team, and the remaining 10% split evenly between a bounty program and advisors.
The token sale proceeds will be allocated, with 57.5% dedicated to research and development, another 20% for exchange listings, and 5% each for events, marketing, administration, and legal fees. The remaining 2.5% will fund content development.
How Does DSLA Work in Stacktical?
Stacktical presents the DSLA platform's functionality in a one-page visual, illustrating how service level objectives create a compensation pool staked with DSLA tokens. Based on actual service levels experienced, this pool depletes, rewarding token owners who can withdraw their tokens to any ERC-20 compatible wallet or use them on Stacktical's Marketplace. Tokens exchanged here return to the pool awaiting future compensation needs.
DSLA Token Sale
The token sale is an opportunity for potential users to acquire DSLA utility tokens at a discounted rate, while simultaneously supporting Stacktical's growth. Participating in the ICO means lower costs and the ability to tap into exclusive platform features.
What Additional Details Should You Be Aware of Regarding the Token Sale?
During the token sale, 5 billion DSLA tokens will be available, each priced at 0.000004 ETH, translating to 250k DSLA per ETH. The soft cap is set at €1 million, with a hard cap of €3 million.
A private sale concluded on October 31, 2018, offering a 40% discount, followed by a presale from November 1 to December 31, 2018, with a 20% discount. The current public sale launched on January 15, 2019, and will continue until March 31, 2019, with purchase limits ranging from 3 to 30 ETH. A countdown is available on Stacktical's website.
User Benefits
With Stacktical, users can expect a seamless customer service journey. Information on services will be transparent and dependable. They can rest assured that any interruptions will be met with fair compensation without the hassle of complex bureaucracy.
Employee Benefits
Stacktical rewards employees by enabling companies to offer DSLA token incentives for good performance in areas like customer service or software engineering and meeting the service level objectives.
Service Providers Benefits
Service providers benefit from Stacktical's comprehensive platform for managing SLAs and service credits, freeing them from complex system requirements and effortlessly addressing disputes, saving valuable time.
Employee morale is likely to rise as they will no longer need to handle compensation for downtimes. Additionally, dynamic rewards boost employee satisfaction, making expectation management straightforward and allowing SLAs for smaller clients and stakeholders.
Key Features of Stacktical
One standout feature of Stacktical is its predictive scalability auditing technology, which analyzes software releases against your company's service objectives.
A key aspect of Stacktical is its decentralized SLAs, which provide public proof for scalability and service levels, as well as resolving issues.
Stacktical plans to introduce automatic downtime compensation in Q1 2019, which will deplete DSLA escrow based on service levels. A Service Time Marketplace will also debut, allowing token spending on collectibles or additional service time, with Stacktical v2.0's full release set for Q4 2019.
Conclusion
Stacktical redefines SLA implementation and enforcement, providing users with DSLA token reimbursement for service disruptions hassle-free. It's a tool for companies to enhance employee engagement and productivity.
